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Posted: May 15 2016
Company Location: New York, NY
Application Deadline: Available Year-round
Position: 32 Part-time, Paid
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DescriptionCome and join one of the fastest growing companies in the country! Agilent Technology, Agilent offers the broadest range of innovative measurement solutions in the industry. Our company is taking applications and will be interviewing for a full time or part time Data Entry/Administrative Assistant for work from home.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, priorities, and manage time effectively
High school degree