CSR I-INFORMATION CENTERBookmark This
573 Morgan Court
Capital Heights, MD
Posted: March 13 2016
Application Deadline: Available Year-round
Position: Full-time, Paid
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DescriptionJOB DESCRIPTION FORM
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Customer Service Representative I-Information Center
Answer incoming calls and assist customer with inquiries for all types of personal and
business accounts. Act as liaison between customers and other departments as
needed to resolve questions, provide quality service and cross sell our products.
Ensure all company, division and departmental policies, regulatory and compliance
concerns and procedures are effective and implemented.
Responsibilities typically include:
Support inbound calls for online banking customers including but not limited to
unlocking logins, resetting passwords, researching problems, and educating
customers on the use of application. Process stop payments, transfers,
research requests, and CD/IRA Rollovers.
Respond to departmental emails.
Attend continuing education and training sessions.
Assist with departmental projects and other duties as assigned.
HS diploma or equivalent
Two (2) years related experience; call center or banking preferred.
Strong working knowledge of National Penn Bank policies, procedures and
products; or demonstrated ability to learn within 90 days.
Demonstrated initiative, customer service and interpersonal skills.
Excellent verbal and written communication skills.
Strong client focus and ability to develop relationships with internal and external
Strong analytical, problem-solving, and decision-making skills.
Ability to work independently; exercise good judgment and multi-task.
Basic typing and computer skills.