Administrative internsLighthouse Art Galleria
Project Assistant (Video Game Industry)Interactive Entertainment Professionals
Administrative InternPowerful Yogurt
Institutional Affairs Internship - Kennedy Center Fall 2014The John F. Kennedy Center for the Performing Arts
Graphic Design Internship - Kennedy Center Fall 2014The John F. Kennedy Center for the Performing Arts
Customer SupportBookmark This
Starlet Staffing Firm
2066 Stoney Lane Richardson, TX
DescriptionA Customer Support Representative position is available for a fast growing, quick paced organization in Northwest Austin. We are looking for an enthusiastic Customer Support Representative that can successfully demonstrate a positive attitude and provide customers with exceptional customer support.
-A minimum of 1-2 years customer support experience is required.
-Proficient problem solving, analytical skills and the ability to interact effectively in a team environment
-Good administrative, organizational and leadership qualities
-Attention to detail and high-level problem solving skills, the ability to be creative, innovative and strategic
-The ability to work well under pressure, multi-task, and keep track of multiple projects is a must.
-Excellent written and verbal communication skills are essential.
-Proficiency with Windows based operating systems.
-Knowledge of Microsoft Word and Outlook are required.
-Experience with a CRM is a plus.
-High School education or equivalent
-Receive and review in-bound customer support calls and emails.
-Have a professional tone and telephone etiquette to communicate and obtain information.
-Provide knowledge of account services available while maintaining good customer relations and retaining the customer's business.
-Respond to customer inquiries; collect necessary documentation and information to analyze and resolve account issues.
-Demonstrate ownership, enthusiasm, and professionalism when dealing with clients.
-Provide assistance with installation and ongoing support of software.