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Starlet Staffing Firm
2066 Stoney Lane Richardson, TX
DescriptionA Customer Support Representative position is available for a fast growing, quick paced organization in Northwest Austin. We are looking for an enthusiastic Customer Support Representative that can successfully demonstrate a positive attitude and provide customers with exceptional customer support.
-A minimum of 1-2 years customer support experience is required.
-Proficient problem solving, analytical skills and the ability to interact effectively in a team environment
-Good administrative, organizational and leadership qualities
-Attention to detail and high-level problem solving skills, the ability to be creative, innovative and strategic
-The ability to work well under pressure, multi-task, and keep track of multiple projects is a must.
-Excellent written and verbal communication skills are essential.
-Proficiency with Windows based operating systems.
-Knowledge of Microsoft Word and Outlook are required.
-Experience with a CRM is a plus.
-High School education or equivalent
-Receive and review in-bound customer support calls and emails.
-Have a professional tone and telephone etiquette to communicate and obtain information.
-Provide knowledge of account services available while maintaining good customer relations and retaining the customer's business.
-Respond to customer inquiries; collect necessary documentation and information to analyze and resolve account issues.
-Demonstrate ownership, enthusiasm, and professionalism when dealing with clients.
-Provide assistance with installation and ongoing support of software.