Customer Support Intern

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Description

The Customer Support Intern will assist the Merchant Engagement Team with a variety of projects and daily tasks that offer the intern hands on experience. Possible career opportunity at end of internship.

Requirements

Duties include, but are not limited to:

- Respond to inbound emails, web chats, and calls from existing customers and users

- Create customer support cases for support team and/or R+D to address

- Solve simple problems over the phone

- Document more complex cases

- Review and record Voucher purchases

- Calculate payout dates and amounts

- Engage inactive customers

- Create new offers and events

- Send welcome letters to new businesses

- Excellent phone, verbal and written communication skills required.

Must possess good interpersonal skills and the ability to interact professionally with customers, co-workers and managers.

How To Apply

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