Call Center Agent

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Rubicon Technology, Inc
 Virtual
Posted: November 19 2015
Company Location: Clarkstown, NY
Application Deadline: Available Year-round
Position: 5 Full-time, Paid

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Description

Gathers information from and provides information to prospective clients in order to begin the process of obtaining power mobility equipment.

ESSENTIAL FUNCTIONS:
Handles calls according to team guidelines and telemarketing regulations. (e.g., assigned leads, time zone consideration, call quality, call control, call length).
Gathers and/or confirms all intake survey information necessary to move forward with the process.
Demonstrates high quality in calls and documentation of patient records (e.g., outcomes, notes, action dates, etc.).
Promotes a great impression for the organization with the client (e.g., provides education on the product, explains the process, sets expectations, etc.).
Completes the minimum quality Intakes per day based on the assignment given.
Makes/takes a minimum of 100+ outgoing/incoming calls daily.
Stays abreast of all product information and company/departmental policies and procedures. This knowledge will be demonstrated during calls, team meetings, trainings, etc.
Willingness to adapt to change (i.e., job duties assigned, location changes, schedules etc.).
Assumes other special activities and responsibilities as required.
Works minimum 40-hour work week with required overtime as business needs dictate.

JOB QUALIFICATIONS:
Education/Experience/Technical Requirements
High School Diploma or equivalent.
1-2 years Client Services experience.
Excellent communication skills.
Ability to deal effectively with the public and fellow employees.
Professional and friendly telephone manner, good listening skills.
Excellent time management skills.
Computer proficiency in a Windows environment, with focus on data entry.
Strong organizational skills.

Responsibilities

Job Requirements
• Bachelor's degree or equivalent work experience preferred
• Excellent written and oral communication skills
• General knowledge of Microsoft Office, MS Word, MS Excel, and MS Powerpoint
• Ability to effectively multi-task and prioritize in a fast paced industry

Requirements

_____________________________________


We are currently seeking an experienced and personable Receptionist/Administrative Assistant to provide full time general office and administrative support including:

• Serve as a central liaison between team members and clients of the firm
• Responsible for fielding all incoming calls and Coordination of all conference calls
• Maintain office opening and closing operations including turning on lights and equipment/morning
coffee preparation
• Manage Team calendars in MS Outlook
• General filing, scanning, faxing and organizing of firm paperwork
• Coordinate travel arrangements including airline and car rental reservations
• Assist with meeting planning including scheduling and assembling meeting materials and reports
• Assist with adding new accounts to systems of record
• Print and bind presentations for analytical and performance reports
• Pick up, sort and distribute office mail including all UPS/FedEx Packages
• Coordinate IT, printer, photocopier, scanner, and facsimile technical support and arrange repairs
• Manage office/break room inventory, including occasional pick-up and delivery of supplies
• Organize and manage office functions (lunch, holiday party, office events)
• Keep the firm webs

How To Apply

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