Call Center Rep/Customer Service

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WNS Global Service
 Virtual
Posted: April 28 2016
Company Location: Powder Springs, GA
Application Deadline: Available Year-round
Position: 50 Full-time, Paid

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Description

Wns Global Service is an America's leading distributing, shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference we're looking for the best and brightest to take our Customer Service and Contact Centers to the next level. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, Wns is the company for you Wns seeks Call center /Customer Service Representatives at each of our Branches In all over the States in we offer Complete insurance coverage – medical, dental, vision, life.
401(k) with company match.
Generous paid time off.
Tuition reimbursement.
3 bonus programs.

Responsibilities

Communicate with customers via phone, email and chat.
Process customer service orders in a fast-paced environment.
Provide knowledgeable answers to questions about product, pricing and availability.
Help customers navigate our website and place orders online.
Work with internal departments to meet customer’s needs.
Work with customers to resolve product returns, shipping inquiries and order status questions.
Submit quotes for quantity and custom items.

Requirements

High school diploma or equivalent. Bachelor’s degree preferred.
1 to 2 years customer service experience preferred.
Bilingual a plus – 100% not too much necessary based on influent in English / Spanish (read, speak, write).
Must be able to be trained.

Skills

Required - Call Center Administration, Customer Service Management
Preferred - Call Center, Customer Service

How To Apply

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