Call Center/Customer Service Rep

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WNS Global Service
 Virtual
Posted: July 24 2016
Company Location: Powder Springs, GA
Application Deadline: Available Year-round
Position: 50 Full-time, Paid

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Description

WNS Global Service is one of the largest, fastest growing and most profitable consumer specialty finance companies in the United States, with a family of brands to include: Global services. The rapid growth of the company has created a wealth of career opportunities. This year we are launching an e-commerce business which will offer innovative products online to millions of people who cannot count on banks to solve their everyday financial needs. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you have come to the right place.

Responsibilities

Receive inbound calls including transferred sales leads and calls from current and potential customers.
Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
Answer questions about the product details, the company, and issues with account for the customers.
Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
Perform basic account maintenance activities.
Meet Quality Assurance Requirements and other key performance metrics.

Requirements

Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Must possess and be able to demonstrate strong influencing and closing skills.
Ability to learn and navigate new software quickly
Ability to type 30 wpm+
Bachelor’s Degree preferred, but not required
Previous telesales experience a plus, but not required
Minimum Required Qualifications
Criminal background check required
Must be at least 18 years of age

Skills

Required - Call Center, Customer Service, Call Center Administration, Customer Service Management, Data Entry
Preferred - Call Center, Customer Service, Call Center Administration, Customer Service Management, Data Entry

How To Apply

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