Call-Center Service Rep

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Ergomed Plc(Academic Hall)
243 Boerum st
Jersey City, NJ
Posted: March 19 2016
Application Deadline: Available Year-round
Position: 2 Full-time, Paid

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Industries

Administrative/Clerical, Customer Service

Description

SUMMARY

Our Call Center Team is the voice of our company. This position is responsible for providing excellent customer service to anyone that calls. Responsibilities include answering questions, routing calls to different areas and resolving Guest complaints.

RESPONSIBILITIES:

Responsible for handling calls from new and existing customers regarding a variety of different situations.
Manage and resolve Guest complaints; identify and escalate priority issues.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Builds and maintains excellent Guest relationships.
Understand the business and products in order to effectively answer Guest questions.
Maintains and improves our Guest experience by adhering to service excellence standards and guidelines.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes quality assurance metrics by completing phone stat results as needed.
Logs all calls in the Call Center Salesforce Customer Portal according to standard operating procedures.
Additional responsibilities as assigned.

REQUIREMENTS:

Must be 18 years of age or older.
High school diploma or GED preferred.
Prefer at least 6 months hospitality and/or theme park experience.
Prefer at least 6 months experience working in a face pace guest service industry or hotel concierge.
Able to type a minimum 35 words per minute and basic typing/computer skills.
Must have full availability on weekdays, weekends and holidays, as early as 5:00am in the morning, and as late as 4:00am in the morning.
Must have excellent communication and guest service skills.

DESIRED CHARACTERISTICS:
Possess the ability to resolve escalated guest issues.
Excellent organizational skills.

How To Apply

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