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United Way of Central MD
100 South Charles St
Posted: April 29 2016
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DescriptionThe intern will work to support the efforts of 2-1-1 Maryland Helpline Call Specialists
The intern will work closely with the volunteer coordinator to learn how to handle non crisis phone calls from the public during peak seasons or for quality follow-up surveys
• The intern will work closely with the volunteer coordinator to help train new volunteers on non crisis calls or follow-up surveys
The intern will have opportunities to learn about 2-1-1 resource management, customer service, volunteer management, best practices for information and referral, and have opportunities to engage with staff, volunteers and caller to the helpline
Depending on availability, the intern will have the opportunity to work with other UWCM staff on community projects.
This is a course credit, non-paying position. The intern takes responsibility for acquiring the necessary paperwork and documentation for course credit.
Complete training and supervision is provided.
Intern must be able to commute to downtown Baltimore location. Public transportation accessible,
ResponsibilitiesIntern will be trained in resource and appointment databases.
Intern will be trained for quality customer assistance
Intern will work on a weekly basis, anytime, Monday- Friday 9am - 5pm flexible hours
Intern will work with volunteer coordinator to train additional volunteers as needed and add to schedule.
Intern will work with volunteer coordinator to troubleshoot any project related issues and provide end of season project observations.
Requirements• The successful candidate will possess an outgoing, positive and professional demeanor; will be able to work independently and flexibly, but will enjoy the collaborative opportunities that exist within a team environment.
• Candidate should be highly proficient in basic computer programs and be able to learn to work in various database systems with an attention to detail.
• Excellent communication skills are essential as this position requires a high level of comfort in communicating with diverse populations by phone. Must be willing to ask questions and look for guidance when needed.