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Gamco investors inc.
Posted: October 17 2016
Company Location: Greenwich, CT
Application Deadline: No Deadline
Position: Full-time, Paid
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DescriptionThe Customer Service Associate will be part of our World Class Customer Support team where you will be responsible for supporting card holders via inbound phone calls regarding customer needs with Visa products. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world
RequirementsRespond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
Actively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call
Multi-task across several computer programs to respond to customer inquiries
Utilize all tools to properly support, action and document all related questions and needs
Compliance to Key Control and other policies
Accurately update and maintain cardholder data in appropriate databases
Maintain consistent adherence to Scheduling and Attendance policies
Demonstrate and model Visa behaviors