Customer ServiceBookmark This
Posted: March 17 2016
Company Location: Houston, TX
Application Deadline: Available Year-round
Position: Part-time, Paid
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DescriptionRowan is a global provider of offshore contract drilling services. Our young fleet includes four ultra-deepwater drillships and 27 jack-up rigs, 19 of which are rated high-specification.
Rowan has a proud history, spanning more than 90 years, and the combination of our great assets and our dedicated team of professionals ensures we deliver quality drilling services to our clients and prudent financial stewardship for our investors today and tomorrow.
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
ResponsibilitiesProvide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
RequirementsProven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise.