Customer service

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U.S. Home Health Care, Inc.
 Virtual
Posted: April 05 2016
Company Location: Chicago, IL
Application Deadline: Available Year-round
Position: 44 Full-time, Paid (College Credit Required)

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Description

We are currently searching for an Customer Service Representative to work online form home. Successful candidates will have excellent customer service and must be outcome-oriented. The ability to work in a fast paced environment with strong attention to detail is essential. You will be fully engaged and busy from the first day and we guarantee there will never be a dull moment.

Responsibilities

*Receive inbound calls including transferred sales leads and calls from current and potential customers.
*Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
*Answer questions about the product details, the company, and issues with account for the customers.
*Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
*Perform basic account maintenance activities.
*Meet Quality Assurance Requirements and other key performance metrics.

Requirements

*Fluency in English and Spanish.
*High school diploma required. College degree preferred.
*2 years of customer service experience (including heavy contact with the public) required. 3+ years strongly preferred.
*Workers’ compensation experience preferred.
*Minimum typing speed of 40 wpm.
*Proficiency in Microsoft Office applications and online databases.
*Excellent problem-solving, listening, communication, and customer service skills.
*Are you a U.S. Citizen, Canadian Citizen Green -Card Holder
*Must be fluent in communication and English
*Must have a clear criminal charges
*Must be at least 30wpm average
*Must be 18+ average.....

Salary Information:
An Information Specialist I (Bilingual Call Center Representative) is an entry level position in the call center. The starting compensation is $28.31 per hour. An Information Specialist I who successfully completes a 2weeks training program is eligible for consideration for a promotion.

How To Apply

Apply
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