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Camshaft healthcare Service
2887 Lewis Street Wheeling, IL
Posted: January 12 2016
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DescriptionPosition Summary: This position requires the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction
ResponsibilitiesMust have good computer skills, be self motivated, attention to detail and have outgoing personality to take great care of our customers.
RequirementsJob duties consist of answering phone calls, waiting on walk in customers, processing orders, ordering from vendors, and all around activities of a busy sales & service showroom. We represent
some the finest manufacturers. Karcher/Landa/Honda/Toro and many other commercial cleaning equipment manufacturers.