Customer Service RepBookmark This
Posted: July 12 2016
Company Location: Rockford, IL
Application Deadline: Available Year-round
Position: Full-time, Paid
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Are you a hard-working individual with a passion to give back to the community and the commitment to provide excellent customer service? Then we want you on our team. Come grow with us, compete and have fun!
Duties and responsibilities:
Receives incoming requests for information and responds to requests by opening mail, telephone inquiries in a timely manner.
Validates requests and authorizations for release of company information according to established procedures and guidelines.
Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues.
Provides excellent customer service by being attentive, respectful and professional at all times
Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
Adheres to the Company’s Code of Conduct and business standards.
A High School Diploma or GED is required.
Must be able to communicate effectively in the English language.
Must be 18 years of age or older
Ability to effectively use computer software and technology as required by the member facility
including Microsoft Word and Excel
Ability to understand and become knowledgeable of Release of Information standards, policies & procedures
Effective verbal and written communication skills
Effective organizational skills a must