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A customer service representative's job is to cater to the needs of the organization's clientèle by effective communication and problem solving skills, but that is not all! There is more to customer service than communication.


A customer service representative is expected to perform, are listed as under.
To please the customer with a hospitable approach in helping them with their queries, and generate revenue for the organization. This can be done by acquiring excellent communication skills and product knowledge.
To retain the existing customers by building rapport and providing customer satisfaction.
To attract potential clients by displaying and selling the products and services offered by the organization. This needs effective salesmanship and building a genuine rapport with the potential clients.
To maintain proper records of all the transactions/sales/complaints/orders/cancellations that have taken place, and to ensure a proper follow-up as and when required.
To listen to the consumer query with patience and not to assume the problem yourself.
To provide timely solutions of the customer queries, and ensure that the problem does not occur again.
To direct the customer to the right person in-charge (a supervisor or manager), if handling the query is beyond your authority, so that the solution is attained immediately.
To keep the organizational data and consumer information confidential.


High school diploma or an equivalent degree.
A degree in effective communication skills and computer literacy.


Required - Customer Communication

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