Customer Service Representative

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GNM Hiring Inc
 Virtual
Posted: July 14 2016
Company Location: Berne, IN
Application Deadline: Available Year-round
Position: Full-time, Paid

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Description

Job Description:
As a Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so.

What you’ll be doing:
Talking to customers over the phone, email or chat to resolve their questions or concerns
Accurately document and update customer records in the computer system
Upsell products or services to customers, if appropriate
Remain calm and helpful even when dealing with upset customers
Escalate customer complaints and/or calls to your manager when necessary
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team

Who we’re looking for:
Has a High School diploma or General Educational Development (GED) certificate
Has good computer skills, including Microsoft Office
Possesses excellent communication skills
Cares about helping their customers
Is team-focused
Can adapt to a flexible schedule
Is positive and can handle stress
Can maintain the highest level of confidentiality

How To Apply

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