Customer Service Representative

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Odyssey Telecommunications Inc.
 Virtual
Posted: August 31 2016
Company Location: Carrboro, NC
Application Deadline: Available Year-round
Position: 7 Full-time, Paid

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Description

COMPANY PROFILE:
Odyssey Telecommunications Inc. has in its midst, over 30 years experience in traditional telecom and Voice Over IP (VoIP) Technologies. We provide telecommunications and VoIP manufacturers, resellers and service providers with liquidation services, buyback programs, device reconditioning and other asset management programs that solves the problems presented by overstock, used and returned equipment. Utilizing its management platform and established online and offline sales channels, companies can quickly capitalize overstock, return and used inventory allowing them to free working capital, shorten inventory turns and reach sales targets.

OUR HISTORY:
Telecommunication has exploded in the last decade and the technology involved keeps advancing at rocket speeds. Our aim is to provide you with the tools you need to succeed, whether your business requires the latest Voice Over IP (VoIP) phone systems or simply needs to add a few phones to an existing phone system.

We are offering this position to help prospective Employee get continue with their different area of expertise or learn and to expose them to the business community on a whole new level. The position offers full equipment and facilities pending the establishment of our new outlets across the globe and the Regional Offices here in America. However this is a whole new innovation for Working Independently from your comfort zone. These positions are currently available online as a work-from-home job. This means everything is handled online from a remote access point. Working hours are flexible, when working from home, you have the benefit of choosing your location of work.

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities


Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements


Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
High school degree

How To Apply

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