Customer Service Representative

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SMARTRONIX Inc
 Virtual
Posted: May 04 2016
Company Location: Lynn, MA
Application Deadline: Available Year-round
Position: 11 Full-time, Paid

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Description

We are currently seeking an experienced and personable Customer Service Representative to provide full time general office and administrative support including.

Responsibilities

Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

High School Diploma, GED or education equivalent required
Must be at least 18 years old
Must pass a background check
Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need
Must be able to work outdoors in all temperatures and weather conditions
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position

Skills

Required - Patience, Attentiveness to Detail, Good communication skills, Good Listener

How To Apply

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