Student or Entry-Level Job

Customer Service Representatives

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This team member is required to perform many functions within the center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members. This team member predominantly manages the production queue and glue table and produces the copying output stages of orders according to customer specifications. This team member also maintains the production area and equipment. Additionally, this team member may drive a motor vehicle, order products from catalogs, learn advanced computer software applications, and perform various administrative functions.



This is a representative list of the general duties the Production Coordinator may be asked to perform and is not intended to be all-inclusive

Sets up and produces single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities.
Provides key services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacturer’s operating guides.
Produces single or multi-color documents requiring the merge of covers, text, indices and related items.
Operates binding and other auxiliary equipment
Performs all phases of equipment set-up, operation and routine maintenance.
Maintains equipment and supplies, to include cleaning and repairing.
May provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
May take customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers Performs multiple tasks at the same time, using automatic equipment capabilities
May pick up and deliver customer orders
Collates, sorts and organizes customer orders
Produces work in accordance to pre-established priorities of customer projects
May operate the Point of Sale terminal (POS), handles money and makes change.
Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
Follows instructions of supervisors and assists other team members in performing center functions
Perform all other duties as needed or requested

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