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Customer Services - Human Resource SupportBookmark This
PANTHERx Specialty Pharmacy
Posted: October 05 2016
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DescriptionThe ideal Client Service Representative -- Human Resources Support candidate will be experienced in handling a wide range of client support & HR related tasks. The position requires the ability to work independently with little or no supervision. Candidates must be exceedingly well organized, flexible and enjoy the challenges of managing a growing Human Resources & Employee Benefits practice. The ability to interact with other staff and clients in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Excellent written and verbal communication skills, strong decision making ability and attention to detail are extremely important for this role. Must be client focused with a commitment to support the needs of company's client base and their employees and dependents.
*Previous HR experience
*PHR certification preferred
*Ability to create PowerPoint presentations at managements direction
*Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
*Experience in employee benefits, medical field / billing, or wellness programs preferred
*Candidates must be available to travel periodically within Southeastern US
*New client implementation specialist responsible for the coordination and implementation of new clients on company's agency management system
*Client Compliance Management -- Assist Client organizations in Organizing and preparing client compliance handbook
*Management of client HR Management System and Employee Self Service (ESS)
*Claims support for employees and dependents. Responsible for supporting successful resolution of claims issues.
*Assist clients to develop wellness programs for their employees
*Renewal manager assisting client benefit renewal process
*Assistant to managing partners, organization their schedules in relation to client support
*Proven skills working in the Human Resources field
*Ability to present ideas effectively in oral and written presentations for internal clients
*Ability to learn HRIS used to support clients
*Familiarity with MS Office Suite with an emphasis on excel
*Ability to work independently, manage multiple, simultaneous projects and prioritize workload
*Ability to work in a demanding, deadline-driven environment
*Strong interpersonal skills and attention to detail
*Employee benefit knowledge through course work or work experience is preferred
*Experience managing a heavy calendar, requiring interaction with both internal and external executives and assistants, as well as client HR teams, to successfully coordinate client
*Communicate and handle incoming and outgoing electronic communications on behalf managing partner
*Experience reviewing and summarizing miscellaneous reports and documents, as well as, preparing background documents
*Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.