Front Desk Assistant

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ADP Desk
 Virtual
Posted: June 13 2016
Company Location: Friendship, NC
Application Deadline: Available Year-round
Position: 19 Part-time, Paid

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Description

Assist the Front Office managing the Front Office AFTERNOON SHIFT (3PM- 12 AM) operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner. SPANISH/ ENGLISH

*Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

*Implement company programs.

*Prepare forecasts and reports and assist in the development of the Rooms Division budget.

*Monitor and maintain the front office systems and equipment to ensure their optimum performance.

*Track guest satisfaction surveys and maximize usage of the guest response tracking system.

*Provide training for entry level associates and supervisors.

How To Apply

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