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Division of Administration Summer Business Operations Intern.Odebrecht Construction, Inc.
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Help Desk SpecialistBookmark This
UHS Universal Health Services, Inc.
Posted: April 26 2016
Company Location: Brentwood, TN
Application Deadline: Available Year-round
Position: 15 Full-time, Paid
Always be on the alert for potentially fraudulent job postings online - never send money to a potential employer.
DescriptionWe are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
ResponsibilitiesProvide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
RequirementsProven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science or equivalent