OFFICE ASSISTANCEBookmark This
Paloma Partners Management Company
Posted: May 18 2016
Company Location: Greenwich, CT
Application Deadline: Available Year-round
Position: 23 Part-time, Paid (College Credit Required)
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Descriptioninstalling and configuring computer hardware, software, systems, networks, printers and scanners
planning and undertaking scheduled maintenance upgrades
talking to clients and computer users to determine the nature of problems
responding to breakdowns
investigating, diagnosing and solving computer software and hardware faults
repairing equipment and replacing parts
supervising junior engineering and technical staff
obtaining replacement or specialist components, fixtures or fittings
checking computer equipment for electrical safety
maintaining records of software licences
managing stocks of equipment, consumables and other supplies.
Shift and on-call work may be required, particularly where computing equipment is in continual 24-hour operation.
Typical employers of technical support officers
All large or medium-sized organisations that use computer systems will need IT support but local authorities, the NHS, academic establishments and private IT companies are key employers.
Vacancies are advertised online, by careers services and recruitment agencies, in newspapers and publications such as Computing and Computer Weekly, plus their respective websites. It is worthwhile attending on-campus company presentations and applying early for advertised positions. Further information is available in TARGETjobs IT & Technology
ResponsibilitiesMaintain and develop a computerised customer and prospect database.
Plan and carry out direct marketing activities (principally direct mail) to agreed budgets, sales volumes, values, product mix and timescales.
Develop ideas and create offers for direct mail and marketing to major accounts by main market sector and SNP's ABC products.
Respond to and follow up sales enquiries by post, telephone, and personal visits.
Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
Monitor and report on activities and provide relevant management information.
Carry out market research, competitor and customer surveys.
Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes.
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
Manage the external marketing agency activities of telemarketing and research.
Attend training and to develop relevant knowledge and skills.
Scale and territory indicators:
Core product range of four ABC machines price range £50 to £250. Target sectors: All major multiple-site organisations having more than 1,000 staff. Prospect database c.10,000 head offices of large organisations. Customer base of c.150 large organisations. Typical account value £20-50k pa. Total personal revenue accountability potentially £4.5m. Territory: UK.
(date and reference)
More job description typical responsibilities are listed at the foot of this page.
If you are recruiting to fill a role it is important to formulate a person-profile to help with job advert wording; psychometric profiling; shortlisting; interviewing points to assess; and final selection.
RequirementsPlan departmental/functional training budgets, forecast costs and delegate numbers as required by organisational planning and budgeting systems.
Assess relevant training needs for staff individuals and organisation, in consultation with departmental heads, including assessment methods and measurement systems entailed.
Stay informed as to relevant skill and qualifications levels required by staff for effective performance, and circulate requirements and relevant information to the organisation as appropriate.
Produce organisational strategy and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
Design training courses and programmes necessary to meet training needs, or manage this activity via external provider(s).
Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
Organise training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
Plan and deliver training courses personally where necessary to augment that provided externally or internally by others.
Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
Recruit, manage and develop direct-reporting staff (if applicable).
Ensure all training activities and materials meet with relevant organisational and statutory policies, including health and safety, employment and equality laws.
Monitor and report on activities, costs, performance, etc, as required.
Develop self, and maintain knowledge in relevant field at all times.