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Nu Health care
Posted: July 27 2016
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DescriptionThe Customer Experience Specialist position reports directly to the Customer Experience Manager/Supervisor. This position will act as a liaison providing service information to customers consignees or suppliers and resolve any emerging problems they might face with accuracy and efficiency. The customer service representative will have an opportunity to make an immediate impact on the service we provide our customers. The target is to ensure excellent service standards and maintain high customer satisfaction.
ResponsibilitiesAnswers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
Researches and resolves customer issues.
Processes and fills out multiple types of electronic forms.
Performs data entry.
Documents phone calls and actions in the database.
Receives and processes account update requests from inbound phone calls.
RequirementsRequired Education and Experience
High school diploma or GED is required.
Passage of a standardized test, indicating rudimentary skills in data entry, writing, math skills and language skills
Ability to learn and operate computer software programs for accessing and controlling CSC/VPC systems or ITS field devices with strong computer and data entry skills
Outstanding verbal communication skills (phone etiquette).
Detail oriented, ability to multi-task, and highly organized.
Able to sit for up to 4 hours at a time.
Must demonstrate regular and predictable attendance for assigned shift.