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Customer Service RepresentativeBookmark This
Florida Business Consulting
19 W. Flagler St. Ste 924
Posted: June 16 2016
Application Deadline: Available Year-round
Position: Full-time, Paid
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DescriptionFBC is currently seeking an experienced Customer Service Representative to join their team in Mimai, FL.
FBC is true leader and innovator in the industry of marketing. Our team of dedicated professionals makes us the success we are today.
The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships.
The Customer Service Representative is responsible for supporting our national accounts through various customer service, sales and office administration duties.
Provides Account Management by coordinating and managing customer orders, stock inquiries, product information,
Manage order entry timely and accurately
Uses product knowledge to provide alternative solutions to customers issues
Education and Experience:
High School Diploma or GED
Bachelors degree preferred
Customer service and marketing experience preferred
Skills and Abilities:
Strong communication skills
Ability to multi-task and prioritize
Critical thinking and problem solving skills
Proficient with Microsoft Office (Word and Excel), 10 Key, and accurate data entry
Excellent communication skills
Superior interpersonal and written/oral communication skills
Ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
Strong self-directed organizational skills to organize time effectively on daily and weekly basis