Student or Entry-Level Job

Entry level Customer Service Representatives

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Intuit inc
 Virtual
Posted: August 29 2016
Company Location: San Diego, CA
Application Deadline: Available Year-round
Position: 20 Full-time, Paid

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Description

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

1.Effectively manage large amounts of incoming calls
2.Generate sales leads
3.Identify and assess customers’ needs to achieve satisfaction
4.Build sustainable relationships of trust through open and interactive communication
5.Provide accurate, valid and complete information by using the right methods/tools
6.Meet personal/team sales targets and call handling quotas
7.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
8.Keep records of customer interactions, process customer accounts and file documents
9.Follow communication procedures, guidelines and policies
10.Take the extra mile to engage customers

Requirements

1.Proven customer support experience
2.Track record of over-achieving quota
3.Strong phone contact handling skills and active listening
4.Familiarity with CRM systems and practices
5.Customer orientation and ability to adapt/respond to different types of characters
6.Excellent communication and presentation skills
7.Ability to multi-task, prioritise, and manage time effectively
8.High school degree

How To Apply

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