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Govt Banking Support Analyst - Manchester, NHBookmark This
Citizens Financial Group
The Govt. Banking Support Analyst works closely across business lines to support the Municipal/Not-for-Profit customer with Citizens Bank Services.
The Govt. Banking Support Analyst is responsible for product setup for all Municipal/Not-forProfit customers and has the authority to make significant monetary and product decisions to meet the customer needs. Also responsible for all safety requirements, regulations and compliance issues affecting the Government Banking Division. Must adhere to Service Quality Standards and Corporate Values. Responsible for resolving problems with customer accounts and in his/her capacity will deal directly with various levels of management and support groups within the organization. Maintains high levels of knowledge and procedural expertise to solve and trouble shoot problems, and make recommendations for cross-sell opportunities. Uses discretion when assessing fees, applying rebates and adjustments to customer accounts. Must have expert product knowledge and occasionally provide assistance for others within our Division. Will be updating a Relationship Management System with all important customer data and issues, and assures all issues are closed timely with the customer. Identifies risk associated with new or existing customers that could adversely affect the bank, and communicates these issues to the Relationship Manager, or Senior Management of the Division. Assumes additional responsibilities as required
Strong organizational and multi-tasking skills are critical
Ability to manage multiple tasks and follow through to completion with minimal supervision
Detail oriented with excellent analytical and interpersonal skills
Excellent communication and presentation skills with advanced PC skills
2 years banking experience. Thorough knowledge of bank operations, systems and products (checking and savings)
Customer service experience required
Cash Management experience is helpful
Retail or Business Banking experience preferred
BA degree preferred or equivalent experience
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.