Customer Service Representative

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Red River State Bank
300 2nd Ave W
Halstad, MN
Posted: January 08 2015
Application Deadline: Available Year-round
Position: Part-time, Paid

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Description

SUMMARY:
Greet, process and handle customer banking needs. End of day balancing of cash drawer. Assist in the daily operations of the bank. Assist with incoming telephone calls.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Perform all customer transactions and assist with any questions they may have. Cross-sell and servicing of bank products which include cashier checks, money orders, travel, gift & debit cards and open new accounts (checking, savings, safe deposit).
• Perform customer security verification as per US Patriot Act requirements
• Post all daily transactions on system and scan/image
• Review account maintenance and large deposits for transfers
• Perform proof function, balance cash drawer, bank closing procedures
• Assist with the preparation of currency/coin shipments to Federal Reserve Bank or CNB and order coin
• Generate internal bank cash letter
• Verify & process other FRB and/or UBB cash letters
• Interface daily computer files, back up end of day files
• Process customer bank statements and mail
• Assist with audits on all accounts, cashier checks, money orders, travel cards, gift cards, debit cards
• Prepare Currency Transaction Report for external reporting
• See Specific listing of all Duties and Responsibilities which are non-exhaustive (attached to form)

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Customer service skills, cash handling and balancing, a general knowledge of banking and working computer skills.

Education and Experience: High School diploma required. Prior customer service experience helpful.

Language Skills: Strong verbal and written communication skills are required. Ability to
transparently communicate with customers and co-workers. Conduct oneself with level of
professionalism and confidentiality pertaining to non-public information (including all customer
and Bank related items).

Mathematical Skills: Basic math essential.

Reasoning Ability: Ability to analyze customer needs and suggest solutions, analyze daily work
in order to balance cash drawer.

Other Skills/Abilities/Specifications: Knowledge of Microsoft Office, including Word is required
Microsoft Outlook is helpful. Ability to multitask while working with speed and precision to meet
required deadlines (timeliness). Ability to manage one’s self through open communication with
supervisor/co-workers with the end goal of working as a team to collectively meet all job
requirements.

How To Apply

Apply
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