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Uni-Data & Communications Inc
65-21 Fresh Meadow Lane
DescriptionUni-Data & Communications, an Information Technology provider located in Flushing, NY is currently seeking several Customer Service Representatives to fill positions in our rapidly expanding sales and marketing division.
Responsibilities• Conveying services and defining benefit to prospective clients on inbound calls
• Managing customer relationships via phone, e-mail and CRM support channels
• Following up on outstanding cases to ensure timely resolution
• Assuring excellent customer service
• Assisting callers in completing online shopping cart transactions
• Providing potential clients with product demonstrations via remote access
Requirements• Working knowledge of MS Word, Excel and Outlook
• Excellent skills in telephone communication
• Professional demeanor
• Ability to retain composure under stress