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1166 Taylor Street
Posted: May 01 2015
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This position is responsible for maintaining quality processes associated with customer complaint handling, including ensuring completeness and consistency of documentation, following up on complaint information, and communicating with other departments.
• Receive incoming customer calls, faxes, and emails, and ensure all required information for a complaint file is obtained and properly documented to make sound regulatory reporting decisions
• Make follow up attempts via phone, email, and fax and/or letter to gather complaint information when necessary.
• Review documentation for completeness and consistency and execute additional actions as necessary to close or determine appropriate disposition of the complaint file
• Maintaining oversight of the Issue / Complaint Handling daily processes to ensure issues are being addressed in a timely and compliant manner
• Ensure compliance with the company’s Quality System policies and procedures and applicable external requirements and standards, including FDA, ISO 13485, and other worldwide regulatory agencies
• Develop and display solid computer navigation skills pertaining to company utilized systems
• Additional responsibilities as requested or required
• Complete all required training applicable to assigned position
• Pursuing a degree in Business Administration or related field.
• Organized and details oriented; proven ability to meet deadlines
• Demonstrated ability to build and maintain professional relationships with internal and external partners.
• Strong analytical skills; verbal, and written communication skills
• Ability to work individually and as part of teams
• PC knowledge to include MS Word, Excel, PowerPoint, and database management
An Equal Opportunity/Affirmative Action Employer –M/F/Disabled/Vet