Customer Service

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Kforce Technology
 Virtual
Posted: October 12 2016
Company Location: Tampa, FL
Application Deadline: Available Year-round
Position: 50 Full-time, Paid

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Description

This person will be responsible for owning all issues customers experience during the repair process.

Responsibilities:
Act on all customer requests in a timely and effective manner

Track and measure performance results for airline operators

Drive key operational metrics including 98% customer service level

Generate quotes and manage account financials in accordance with contractual obligations

Monitor and expedite core returns to prevent delays in inventory replenishment

Communicate consistent, complete and accurate account information and delivery commitments weekly to customers and supporting organizations

Create and present monthly progress reports and business reviews to customers and management

Develop strong working relationships with internal business teams such as Engineering, Supply Chain, Finance, and Program Management

Problem solve complex issues to root cause and apply corrective action to prevent reoccurrence

Understand and comply with ITC and import/export regulations

Participate in ACE (Achieving Competitiveness Excellence) and apply ACE tools to improve process

Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies

Responsibilities

Act on all customer requests in a timely and effective manner

Track and measure performance results for airline operators

Drive key operational metrics including 98% customer service level

Generate quotes and manage account financials in accordance with contractual obligations

Monitor and expedite core returns to prevent delays in inventory replenishment

Communicate consistent, complete and accurate account information and delivery commitments weekly to customers and supporting organizations

Create and present monthly progress reports and business reviews to customers and management

Develop strong working relationships with internal business teams such as Engineering, Supply Chain, Finance, and Program Management

Problem solve complex issues to root cause and apply corrective action to prevent reoccurrence

Understand and comply with ITC and import/export regulations

Participate in ACE (Achieving Competitiveness Excellence) and apply ACE tools to improve process

Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies

Requirements

2 years of minimum experience in Customer Service or Supply Chain

Aerospace Industry experience a plus

Strong administrative, organizational and problem solving skills

Excellent verbal and written communication skills

Microsoft Office and SAP



Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

How To Apply

Apply
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Always be on the alert for potentially fraudulent job postings online - never send money to a potential employer.

Report potential scams Go to Trust and Safety Center