[Remote] Unpaid (for-credit only) Online Customer Engagement / Business Development

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Backstage Magazine
 Virtual
Posted: March 02 2015
Company Location: New York, NY
Application Deadline: Available Year-round
Position: Part-time, Unpaid (College Credit Required)

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Description

Backstage LLC (owner of Backstage.com, Backstage Magazine and Sonicbids.com) is an online career platform for performing artists to showcase and discover talent.

For more than 50 years, Backstage Magazine has been the most trusted place for actors to find career advice and casting information. Today Backstage consists of a weekly print magazine and Web publication. Backstage recently acquired the music booking and marketing platform, Sonicbids, which connects more than 400,000 bands with 30,000 promoters from over 100 different countries. Sonicbids is currently expanding to include a digital publication geared toward musicians, which will specialize in career-building resources, advice from music industry professionals, music business news and more.

Testimonial from a College Intern:
College is built around the idea of expanding career options by the endless amount of opportunities it supplies, internships being one. Internships allow college students to gain valuable experience, a resume builder and help you exercise in your field of work. The experience with Backstage Magazine was greater than that. Backstage Magazine helped me learn a lot inside and outside the office that can be applied to my studies. From being able to deal with customers, enhancing my computer and motor skills and most importantly being able to make amazing connections and friends.

Responsibilities

**Online Customer Engagement**
Assisting customers
Methodically troubleshooting testing, and reporting technical issues with the Backstage product
Relaying screenshots and technical support details, providing in-depth written and verbal explanation of dysfunctional paths, bugs and other errors
Discovering and implementing work-around operations
Communicating protocol to Customer Service Representatives
Fielding calls and emails from subscribers and casting directors
Walking casting directors and actors through the signup process
Orienting new users to the website
Answering users’ and prospective users’ questions

**Business Development**
Upselling users on useful enhancement options
Following up with ex-subscribers to encourage renewals
Following up on lead lists to find new subscribers
Proactively reaching out to and engaging with the community via phone calls & emails
Tastefully and strategically promoting Backstage, Actorfest and special events (e.g. TRU audition, Fresh Faces, etc.) via social media on (Facebook, Twitter, Google +, LinkedIn, Foursquare, Highlight) by creating mentions of Backstage, composing content that raises the visibility of Backstage, building lists of actors, monitoring relevant keywords, reporting copyright infringement, and consolidating the brand by growing followings, fans and friends
Providing content Backstage sponsored content (on Quora, Yahoo Answers, and third-party message boards used by actors, etc.)
Community engagement, customer satisfaction, and subscriber retention rates;

**Additional responsibilities**
Administrative tasks
Research and outreach projects
Assisting Backstage's Casting Department (which includes correcting notices, enhancing Casting Department performance by fielding calls for the department and relaying essential information to Casting Editors by isolating pertinent information from incoming e-mails, calls and look-ups in the proprietary database)

Requirements

Currently enrolled students.
Computer skills: Basic Word, Excel, and email skills; understanding of various social networks.

Skills

Required - Email, Attention To Detail, Adaptable & a quick learner
Preferred - Google Apps, Excel, Building Customer Relations

How To Apply

Apply
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