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Tea and Coffee Barista Wanted (Cleveland Hopkins Airport) 1/2 paid and 1/2 internship creditBookmark This
Cleveland Hopkins Airport
Posted: November 30 2014
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DescriptionThis position contributes to Inca Tea Cafe success by providing legendary customer service to all customers. This job creates the Inca Tea Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Inca Tea guiding principles. Looking for
ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Inca Tea.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Follows Inca Teas operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains a clean and organized workspace so that partners can locate resources and product as needed.
Provides quality beverages, tea brewing, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
Maintains regular and punctual attendance
Help with social media especially when celebrities come to the cafe. We need daily posts!
RequirementsAbility to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Inca Tea LLC will consider qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
Must be able to pass a background check and finger printing at Cleveland Hopkins Airport.
Help with social media especially when celebrities come to the cafe. We need daily posts! and pictures. Must have personal social media accounts as well.