Technical Support Representative

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Description


Amernet is a tenured Unified Communications firm in the heart of San Francisco’s Financial District. Our Internet Cloud-based services include state-of-the-art Hosted PBX/VoIP, Very high-speed Internet connectivity, Virtual eFax, Cloud Hosting, Video Web and Audio Conferencing services and more.

For over nearly twenty years, Amernet has successfully served Financial, Legal, Medical, Property Management, and other SMB business owners.

Responsibilities

Ensure the highest levels of customer satisfaction
Troubleshoot and report VoIP performance issues
Responsible for resolving customer requests/issues (tickets) in a timely manner
Responsible for maintaining familiarity with products and services provided by Amernet
Online Livehelp Chat support

Requirements


Experience with TCP/IP, DNS, DHCP, routers and IP routing, and switches
Familiarity with VoIP devices.
Good written and verbal communication skills in English

How To Apply

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