Bilingual Spanish/English Inbound Call Center AgentBookmark This
1981 Marcus av. suite C109
Lake Success, NY
Posted: May 29 2015
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DescriptionOur goal is to provide "Best in Class" customer care and to foster life-long customer relationships. That's why we strive to make every customer experience one that leaves a lasting impression. We handle each customer interaction with the utmost professionalism, courtesy and responsiveness. In this position, you will be handling all inbound calls on behalf of our clients. This means our service standards are high and they must be consistently maintained. Acena is a service business. This simple concept dominates the way we must treat our customers, organize our endeavors and select our people. Service means placing the customer first every time, all of the time.
We have been contracted to provide excellent service to our customers and we must all do our part to meet this obligation – everyday! This means conducting our business ethically, fairly and courteously. We must go the distance to make sure that dealing with our Company is truly an enjoyable experience. All employees are expected to put the customer first and deliver excellent service. Service is not just someone else's job - it is also your job.
ResponsibilitiesWe handle inbound customer service calls 24/7 for our clients. Our goal is to take messages for our clients, so they can provide excellent service to their customers.
Requirements* Excellent communication skills
* Fluent in English and Spanish
* Clear speaking voice
* Comprehension of computer systems
* Type 30+wpm
* Professional attitude
* Able to work weekends and holidays
* Willingness to learn and help others
* Motivation and dependability
* Shifts available 3pm-8pm, 3pm-9pm, 4pm-9pm, 2pm-11pm, 3pm-11pm, 5pm-11pm