Community Management Mandatory Internship (m/f)

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InterNations GmbH
Schwanthalerstrasse 39
Munich, ND
Posted: August 31 2016
Application Deadline: December 31, 2016
Position: Full-time, Paid
Timeframe: 01/02/17 — 06/30/18

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Description

About the role
The customer-oriented support of our members, the development of measures of quality assurance and the maintenance of our forums are key factors to the success of InterNations. As part of the Member Relations team, you will ensure the ongoing satisfaction of our ever-expanding member base.

We offer:
• a fast-growing, dynamic company with international scope
• an enthusiastic work atmosphere and opportunities to pursue your own ideas
• regular workshops and lectures about work-related topics and soft skills
• a "cosmopolitan city with a heart" and the nicest beer gardens in Germany
• weekly team breakfasts, fresh fruit & regular team events

Responsibilities


As a Community Management Intern at InterNations, you will:
• screen registration requests in order to expand our vibrant communities
• provide help for our members in case of technical difficulties and questions about InterNations
• act as administrators for our online forums
• draft measures to improve customer loyalty, usage, and growth

Requirements



You fulfill the following requirements:
• university student of any field of study
• the internship is a compulsory part of your course of studies
• availability for 6-12 months starting in January 2017
• ability to work independently; reliable and motivated
• very good to fluent written and spoken English
• experience abroad and cross-cultural proficiency desired
• practical experience with MS-Office and Internet applications
• interest and fascination for Web 2.0 applications and social communities

Skills

Required - English
Preferred - Writing, Customer Service

How To Apply

Apply
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