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Global Trademark Prescreening
Posted: October 06 2016
Application Deadline: Available Year-round
Position: 30 Full-time, Paid
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DescriptionThe Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.
ResponsibilitiesAnswers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
Researches and resolves customer issues.
Processes and fills out multiple types of electronic forms.
Performs data entry.
Documents phone calls and actions in the database.
Receives and processes account update requests from inbound phone calls.
Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
Helps other departments with their tasks when inbound call volume is low.
Maintains an above average attendance record.
Meets or exceeds productivity standards.
Completes daily task in compliance with established policies and procedures
RequirementsHigh school diploma or GED is required.
Passage of a standardized test, indicating rudimentary skills in data entry, writing, math skills and language skills
Ability to learn and operate computer software programs for accessing and controlling CSC/VPC systems or ITS field devices with strong computer and data entry skills
Outstanding verbal communication skills (phone etiquette).
Detail oriented, ability to multi-task, and highly organized.
Able to sit for up to 4 hours at a time.
Must demonstrate regular and predictable attendance for assigned shift.