Customer Service Representative

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Global Trademark Prescreening
 Virtual
Posted: October 03 2016
Company Location: Gaithersburg, MD
Application Deadline: Available Year-round
Position: 30 Full-time, Paid

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Description

Provides excellent customer service support to customers (internal and external) over the phone and in person to ensure the customer's inquires and determine course of action as appropriate. Ensures all customer service tasks are efficiently communicated and executed in a professional phone manner, courteous and prompt manner to all customers maintaining high service level standards.

Responsibilities

Primary duties may include, but are not limited to:
* Able to handle more complex claims.
* Good understanding of the application of benefit contracts, pricing, processing, policies, procedures, gov’t regs, coordination of benefits, & healthcare terminology.
* Good working knowledge of claims and products, including the grievance and/or re-consideration process.
* Excellent knowledge of the various operations of the organization, products, and services.
* Reviews, analyzes and processes claims/policies related to events to determine extent of company’s liability and entitlement.
* Researches and analyzes claims issues.
* Responds to inquiries, may involve customer/client contact.

Requirements

High School or GED, hospital experience preferred
1 to 3 years of claims processing experience;
* previous experience using PC, database system, and related software (word processing, spreadsheets, etc.);
* or any combination of education and experience, which would provide an equivalent background.

Skills

Required - Ability to work under pressure
Preferred - Customer Communication, Telecommunication Services

How To Apply

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