Student or Entry-Level Job

Customer Support

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softpath system llc
95 W ALGONQUIN RD, ARLINGTON HEIGHTS, IL 60005 United States
Arlington Heights, IL
Posted: September 30 2016
Application Deadline: Available Year-round
Position: Full-time, Paid

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Description

Hello ,

This is Sarfaraz from Softpath System LLC. Softpath is a preferred staffing vendor to fortune 500 companies in the US. We have an immediate opportunity with one of our clients. Please find attached job description below and if you are interested please forward your resume to sarfaraz@softpath.net. You can also reach me at (678-783-7345).

My apologies in advance if I have contacted you in error, please ignore this email or reply as not interested and I will take necessary steps to not solicit you for this opportunity again

Job Details:
Title: Customer Support
Location: Arlington Heights, IL 60005
Duration: 24 Months

Job Description:
• This position will provide support for AT&T Managed Customers.
• Roles & Responsibilities: 1) Customer call receipt � first point of contact for Customers for problem recording.
• Customer verification, problem validation and documentation
• Ticket Management
• Status customer on a regular basis.
• Manage escalations
• Interface with internal and external AT&T/Vendor
• Adhere to SLAs, processes and tools
• Basic trouble shooting routers/circuits. Is candidate required to be a U.S. Citizen or U.S. National? Yes

Additional Job Posting Description Details TOP 5 Skills:
1 Customer Service Experience
2 Strong Verbal and written communication skills
3 Excellent problem solving skills
4 Excellent Time management skills
5 Basic Computer Skills Candidates for this position MUST BE A FULL TIME COLLEGE STUDENT.
These positions are for 20 hours per week and possibly could be more at different times of the year

Responsibilities

Customer Service Experience
2 Strong Verbal and written communication skills
3 Excellent problem solving skills
4 Excellent Time management skills
5 Basic Computer Skills Candidates for this position MUST BE A FULL TIME COLLEGE STUDENT.
These positions are for 20 hours per week and possibly could be more at different times of the year

Requirements

Customer Service Experience
2 Strong Verbal and written communication skills
3 Excellent problem solving skills
4 Excellent Time management skills
5 Basic Computer Skills Candidates for this position MUST BE A FULL TIME COLLEGE STUDENT.
These positions are for 20 hours per week and possibly could be more at different times of the year

How To Apply

Apply
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Always be on the alert for potentially fraudulent job postings online - never send money to a potential employer.

Report potential scams Go to Trust and Safety Center