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Outstanding Customer service RepresentativeBookmark This
388 Mason Rd, Fairport
New York, NY
Posted: January 07 2016
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DescriptionMaeTec Power is a customer-focused business with a national presence. Our management team, based in Rochester, NY, has a combined 30+ years of experience working and consulting for battery and power manufacturers.
At MaeTec Power, we believe customer experience is more important—to you and to us--than our product and service offerings. You can go anywhere for similar products and services. However, you'll be hard-pressed to find a similar level of responsiveness, knowledge, and honesty. Where else will you meet an owner working on your project?
ABOUT THE POSITION
customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.
ResponsibilitiesContributes to the development and maintenance of standards, policies and procedures regarding customer service
Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures
Facilitates the collection of competitive information in order to monitor business trends and opportunities.
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area. Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention decisions are made within by-law boundaries.
Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
Provides back-up support to other group members in the performance of job duties as required.
RequirementsIncumbent is required to have 2 years progressive customer service or direct marketing experience.
Must work well under pressure, be able to juggle many projects simultaneously,
Have excellent interpersonal and communication skills. Must also have an excellent sense of priorities.
Must be bilingual with data base management experience.
SkillsRequired - Customer Communication, Call Center Administration, Access Control Management, Account Sales Strategies, Call Center Management
Preferred - Bilingual Communications, Bilingual-English/Spanish