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Sucampo Pharma Americas, LLC
4520 East West Highway, 3rd floor
DescriptionSucampo Pharmaceuticals, Inc, (SPI) is currently searching for an IT Intern for the U.S. office located in Bethesda, Maryland. SPI. is focused on the discovery, development and commercialization of drugs based on ion channel activators knows as prostones. Discovered by the company's scientific co-founder, Dr. Ryuji Ueno, prostones are naturally occurring fatty acid metabolites with unique physiological activities. Sucampo has two marketed products - AMITIZA® and RESCULA® - and a pipeline of prostone-based product candidates in clinical development. A global company, Sucampo is headquartered in Bethesda, Maryland, and has operations in Japan, the United Kingdom and Switzerland.
Provide first line helpdesk support to end-users running Microsoft Windows XP/7/8, Microsoft Office 2010 and other applications on various desktop and laptop computers in office network, remote VPN, and mobile environments.
ResponsibilitiesProvide end-user support to diagnose and resolve problems with computer hardware, desktop software applications, network/internet connectivity, and operation of printers / copiers / phones / other office equipment.
Provide complete helpdesk request lifecycle support, including ticket entry, problem diagnosis, issue resolution, user follow-up, incident write-up, ticket close-out, and incident tracking/reporting.
Work as a member of User Services team to provide the highest possible achievement of established service level agreements for end-users.
Assist as needed with enterprise-wide and departmental rollout of new or updated computer hardware and software; provide support for special IT-related projects.
Perform other related duties as required by corporate activity or assigned by the IT Director.
RequirementsCurrently enrolled in an accredited University as a Sophomore or Junior
Previous work and/or internship experience required
Must be proficient in Microsoft Office 2010
Must be proficient in Microsoft XP/7
Must have a basic understanding of Windows Server 2003/2008 and Active Directory
Must have a basic understanding of LAN/WAN technology, IP network configuration and wireless communication
Must have excellent customer service and interpersonal skills
Must have excellent analytical skills
Optional Skills Desired:
Microsoft SharePoint 2010
If this position meets your qualifications and interest, please submit your resume to www.sucampo.com/careers
Sucampo Pharmaceuticals, Inc. is an Equal Opportunity Employer and is committed to embracing diverse backgrounds. Sucampo Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other characteristic protected by federal, state or local law.