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SWC Technology Partners
1420 Kensington Road, Suite 110
Oak Brook, IL
DescriptionSWC Technology Partners is an award-winning provider of IT solutions to midsize organizations. For more than 30 years, SWC has excelled at delivering technology solutions that optimize productivity, strengthen customer relationships, enhance data sharing and drive profitability. SWC specializes in the technology solutions that match the needs of midmarket organizations including managed services; infrastructure solutions such as Unified Communications, Microsoft System Center, virtualization and network security; software solutions including Microsoft SharePoint, business intelligence, CRM and custom development; and digital design services including website design, digital marketing and Search Engine Optimization.
Headquartered in Oak Brook, Illinois, SWC has been honored to receive numerous awards including being recognized by Crain’s Chicago Business as one of the Best Places to Work in 2012 and 2013, one of Chicago’s 101 Best and Brightest Companies to Work for in 2009, 2010, 2011, 2012 and 2013 and making the Inc. 500|5000 list of the fastest growing private companies in the U.S in 2012 and 2013.
The Managed IT Services Intern is responsible for monitoring our central dashboard for alerts and warnings about the health of our customer’s IT environments as well as handle incoming desktop and system support inquiries. The ideal candidate has a general understanding of system and network protocols, configurations, and operations. The ability to manage multiple tasks, communicate effectively, quickly triage and resolve customer issues is required. Previous experience providing Level I support is also a plus.
This is the perfect role for someone who is interested in pursuing a career in Help Desk or Systems/Network Administration. We are passionate about our people, solutions and technology and are seeking an experienced enthusiastic intern that shares that same passion. We are looking for a minimum of 20 hours a week time commitment
•Receive and document in-bound customer requests
•Create and manage help tickets for issue tracking & resolution
•Triage hardware, software and network issues
•Attempt to resolve issues through client interaction and/or using remote support tools Escalate as necessary and follow issue through to resolution
•Administer user privileges
•Special projects as assigned
•Must currently be enrolled in an accredited Computer Science, Information Technology or related degree program.
•Knowledge of overall system and network configurations to instruct users, isolate problems, install upgrades, perform maintenance work, and evaluate system usage and performance.
•Entry level knowledge of network protocols, configurations, and operations
•Ability to troubleshoot issues, identify solutions, and appropriately escalate issues Knowledge of remote support tools and technique
•Ability to diplomatically interact and communicate with all levels of an organization
•Must have valid documentation to support U.S. work authorization
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and other legally protected characteristics.
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