Teaching Assistant

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Year Up
40 Fountain St
Providence, RI
Application Deadline: Available Year-round
Position: Part-time, Unpaid

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The Year Up Academic team is seeking a Teaching Assistant to help manage the course load for Customer Service Essentials courses and to work with students in the program. Read below for more about the organization, responsibilities, and requirements for the position:
Organization Description:
Year Up Providence is a one-year, intensive training program that provides low-income young adults, ages 18-24, with a combination of hands-on skill development, college credits, and corporate internships. Our site opened its doors in January of 2005. We are proud to be Year Up's first expansion site outside of the Boston area and are committed to serving this community's urban young adults. We are humbled by the tremendous support that we have received and look forward to working with Providence's many talented young people, its businesses, and our community.


TA Responsibilities:
• Print assignments and upload course resources and content to online learning platform (Schoology)
• Create and maintain a student assignment tracker on a weekly basis
• Facilitate study sessions once per week (focusing mostly on study skills and strategies)
• Edit and grade student assignments on a weekly basis
• Provide one-on-one assistance to students as needed
• Potential to facilitate lessons in class based on skills and interest


TA Skill Requirements:
• Desire to work with college students to improve basic study and organizational skills
• Strong working knowledge of social media and/or learning management tools
• Proficient knowledge of Microsoft Applications (Word, PowerPoint, Excel)
• Aspiration to learn new skills and work collaboratively as part of a team
Read below to learn more about the Customer Service Essential Course:
Course Description:
This course will equip students with the knowledge, skills, and strategies that will enable them to be a successful and proactive part of a customer service team. Students will be learning essential skills that will help them in other areas of life, such as communication, goal setting, problem solving, time management, and self-reflection. The course will be a combination of theory and practice. One class per week will be conducted in the hands-on customer service lab where students will participate in role-plays and practice calls.
Credits: 5
Student Learning Outcomes:
Upon successful completion of this course, the student will be able to:
• Identify the qualities of successful customer service representatives
• Communicate effectively through both oral and written customer interactions
• Maintain professional voice quality throughout telephone communication
• Satisfy customers using active-listening and problem-solving
• Identify and diffuse challenging customer behaviors
• Work toward exceeding customer expectations
• Develop an awareness of the core processes and best practices of support centers
• Work collaboratively as part of a customer support team
• Understand best practices for call-handling
• Utilize best practices for incident and knowledge management
• Create win/win interactions with customers and team members
• Assess customer business needs

How To Apply

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