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Bilingual English/Spanish Customer Support SpecialistBookmark This
7927 Jones Branch Drive
Posted: September 23 2015
Application Deadline: Available Year-round
Position: Full-time, Paid
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DescriptionDo you speak both English and Spanish fluently? When was the last time you felt good about work? We're expanding and it's a great time to join our small, friendly student & customer support team. Make a difference, enjoy your day, and be amazed how time flies! Customer Support Specialists at our unique online school help over the phone on a wide range of topics, including interesting and varied state licensing requirements, and relevant and appropriate training choices for early childhood professionals. It's a great way to make a difference in the lives of tens of thousands of caregivers, and hundreds of thousands of children. Customer Support Specialists enter data and answer calls throughout the day and excellent keyboarding, data-entry, and phone skills are required.
We are: A friendly, casual, small (17 employees) business in Tysons Corner, Virginia (McLean) near the Galleria mall off Jones Branch Drive. Hours for this position are 9-6 M-TH and 8:30-5 on Fridays.
We do: Train childcare providers in all 50 states and around the world through the Internet, phone and mail. Students and children do not come to our location.
We have: Been in business for 25 years, have tens of thousands of thrilled loyal customers, offer excellent benefits (medical, dental, 15 days paid vacation, 5 days paid sick leave, etc.), are closed major holidays, have a casual dress code and free parking. We know that the key to a happy customer is a happy employee!
We need: Someone great! Someone caring, honest, punctual, motivated, friendly, professional, efficient and focused who will thrive in a fast-paced, diverse environment. Someone with a can-do attitude, excellent work ethic and a positive approach. Someone who wants to help a lot of people, work hard and truly cares about the quality of their work. How many customers can you delight in a day?
This position reports to a Customer Service Manager and will work closely with him or her to ensure amazing customer support and timely, excellent response to customer needs.
We need from you: Please send a current resume and cover letter (cover email) addressing the following:
1. Why are you looking for employment right now? What happened with your last position? If we were to speak with your last boss, what might he or she say about you?
2. What are you looking for in a job and why does this one sound interesting to you?
3. What are your goals for the future?
4. Your hourly rate requirements (this is very important, so please give a number range from the lowest you can comfortably accept to your realistic "I'd be so happy" amount).
Please send your information to: email@example.com
ResponsibilitiesPosition's Primary Responsibilities:
- Answer incoming phone calls
- Enter student data
- Review paperwork to ensure accuracy
- Process student coursework
- Other tasks as needed
Requirements- Fluently bilingual (English/Spanish)
- Experienced answering phone
- Minimum typing speed 45wpm
- Knowledge of Microsoft Office
- Organized and detail-oriented
- Works well under deadlines