Student Services Intern / Higher Education Practicum

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Year Up is pleased to announce that, in August 2015, we are launching a new Professional Training Corps program on the Woodbridge Campus of Northern Virginia Community College (NOVA). NOVA is the largest educational institution in Virginia and the second-largest community college in the United States, comprising more than 75,000 students and 2,600 faculty and staff members. NOVA is also one of the most internationally diverse colleges in the United States, with a student body consisting of individuals from more than 180 countries.

The Student Services Intern is responsible for supporting the Woodbridge site and working collaboratively with the Site Director, Associate Director of Admissions, Program Manager, Internship Services Manager, Operations Coordinator and Admissions Coordinator. The Student Services Intern will assist the site team in meeting with and recruiting a robust, diverse pool of young professionals for each class. The intern will also assist with coordinating student resources. The successful candidate for this position is detail oriented and extremely organized. S/he must also be flexible enough to work in a fast-paced, growing environment. In keeping with Year Up’s values, the Student Services Intern will also interact with students as an advocate, participating in creating and sustaining a positive educational environment, as well as building trust among students, faculty and worksite leaders. Opportunities to assist with the learning and development phase and internship phase of the program may exist.
This is a part-time, unpaid (10 – 20 hours/weekly) position,

Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing urban young adults with the skills, experience and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive training program, Year Up provides urban young adults ages 18-24 with a unique combination of hands-on technical and professional skills, college credit, and corporate internships.
With an annual operating budget of $70 million, Year Up will serve over 2,100 students in 2014 nationwide, with sites in: Atlanta, Boston, Bay Area (San Francisco and Silicon Valley), New York, Providence, Puget Sound (Seattle), National Capital Region (Washington DC) and Chicago, with Year Up Professional Training Corps (PTC) sites located in Miami, Baltimore and Philadelphia.
Voted one of the Best NonProfits to Work For in the country by the NonProfit Times, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our m



o Strategize and develop marketing plans to establish innovative and productive avenues of recruitment (e.g. previous interns have developed and managed marketing projects such as developing multimedia tools or social media, etc.)
o Give presentations on Year Up mission and program details to campus partners and potential applicants by attending on campus outreach events
o Collaborate with the team to determine best practices and effective tools for marketing and outreach
o Track outreach outcomes and asses areas of improvement for future outreach initiatives

o Conduct one-on-one interviews and assessments of prospective students’ challenges, readiness and success factors
o Assist in the facilitation of interviews and assess students’ performance in interviews
o Collaborate with the team to evaluate applicants’ success in the program and be an active part of the admissions decision making process

Student Services:
o Support new students through the on-boarding process and assist in new students’ transition into the program
o Create and assemble materials for pre-orientation and orientation of students to the learning and development phase and internship phase of the program
o Work with the team to refer admitted students to appropriate support services
o Assist in documenting interactions using the organizational database
o Participate in one-on-one and follow-up meetings with students
o Research, identify, and promote relevant resources to students and staff
o Assist in organizing and managing all Student Service related initiatives/events
o Develop successful and trusting relationships with the students and create and sustain an environment at Year Up that supports these relationships
o Participation in team and program activities
o May be called on to support other functional areas of the program such as assisting with professional skills course and the internship professional development workshops, as needed
o Serve as a co-coach. Interns will act as a mentor to a group of young adults.

Other Anticipated Tasks/Projects:
o Identifying needs/trends among student body
o Developing and implementing assessments into admissions and selection processes
o Update Resource Guide (listing of College Student Support Services, Community Partners)
o Phone call and email follow-up
o Progress notes, data entry, and data tracking
o Giving presentations on campus
o Organizing student files and forms

Training will occur on the job and will be directed by the Site Director and Associate Director of Admissions. The intern will meet on a weekly basis with the Site Director or Associate Director of Admissions to discuss projects, progress and opportunities for additional exposure and learning. The intern’s daily work with will be assigned and monitored by the Site Director.


o Possess strong attention to detail, accuracy, and dependability
o Professional and positive customer service-driven approach
o Outstanding writing, verbal and interpersonal communication skills – with an ability to connect with people from a variety of backgrounds
o A creative, resourceful, responsive style with a strong attention to detail and follow-through and the ability to work independently and as a team player
o Demonstrated success building, managing and growing meaningful, trusting partnerships and relationships with a wide range of constituents
o Highly developed project and time management skills
Ability to learn new tasks quickly and juggle multiple priorities and email
o Ability to handle confidential information
o High level of proficiency in Microsoft Excel, Microsoft Word required; experience with PowerPoint, Outlook and online web-based software preferred
o A passion for working with urban youth, diverse students, and an unshakable belief in their potential
o A strong work ethic and positive attitude, with a willingness to be flexible to get the job done


Required - Attention To Detail, Writing Skills, Commitment to Customer Service, Dependable, Accuracy

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