Technical Services Engineer needed ASAP..

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Eisai Co. Ltd
 Virtual
Posted: June 28 2016
Company Location: San Diego, CA
Application Deadline: Available Year-round
Position: 15 Full-time, Paid

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Description

We are looking for a web savvy, energetic, and motivated individual to help our clients and prospect clients with their performance monitoring and optimization needs. This position is an integral part of Catchpoint's long term relationship with its customers and the efforts of this individual will impact the success of the company. This individual must have the passion and energy to work in an entrepreneurial and fast paced environment.

Responsibilities

RESPONSIBILITIES:

Provide technical assistance on the phone, email, online chat to customers and prospects
Research, analyze, and resolve customer issues and questions
Contribute actively to product knowledge base and other product related documentation and the blog
Collaborate with engineering in identifying product defects, designing solutions, and testing.
Work closely with product management in identifying customer needs and requirements, and validate future feature designs

Requirements

REQUIREMENTS:

Entry level BS or MS degree in Computer Science or related major

COMPENSATION:

We offer great benefits along with a stable and professional work environment, health insurance, and stock options.

Skills

Required - Proficient Typing Skills, Operational Efficiency, Self Management, Self Motivated, Self-awareness, Computer Literacy, Verbal Communication, Dynamic Speaker

How To Apply

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