Today we get a glimpse into the health care industry from Brian Will, director of human resources at global medical supplies company Hollister Inc.
1. How did you get started in the industry? How can someone who is interested in your work get started?
Several years ago, I decided to make a career change to move into the health care industry. I have long had an interest in “giving back” to society in some way through volunteer activities or working for a company that helps others. I searched job boards and corporate web sites for employers that were in the health care field. When I visited Hollister Inc’s web site and read the “Chairman’s Vision,” I knew Hollister was for me and I applied on-line for an open HR manager position. Several interviews later, I was offered the position!
Someone graduating from college can enter the industry by being willing to start anywhere in a health care organization, whether that position is in the lab, doing entry-level finance, or working with customers over the phone. Having an open mind and connecting via networking is a great way to get started. Contact friends of family members who might work at the employer of interest and use every social networking tool as well. Networking is the name of the game these days.
2. What’s the future of your industry?
The future of the medical device industry is excellent given the fact that people are living longer thanks to innovation in health care. In our industry of ostomy care, continence care and wound care, there is a demand for products of superior quality that enable people to return to their families, jobs, fitness activities and communities following surgery.
3. What do you look for when you hire an intern or entry-level candidate?
I look first and foremost for sincerity: I want to work with someone who is passionate about what we do as a medical device developer and manufacturer. I also want to hire someone who is willing to work hard to make a difference in the company, in their career, in their co-worker relationships and in Hollister’s mission. If one doesn’t have the “soft skills,” he or she won’t make it far in the interview process.
4. What is one thing an intern can do to make a favorable impression?
Never forget that every action you take as an intern is observed by others, and that you reflect on not only yourself, but your family, college and people of your generation. It sounds like a lot of responsibility, and it is! Be on time, have a positive attitude, smile, and engage others in the office.
5. Can you share a positive intern story?
At Hollister, we have been fortunate to have had many excellent interns. There was one intern from Indiana University who worked in Accounting for the summer who streamlined our bank statement reconciliation process using Excel. The department was so impressed with the quality of his work that they recommended him for a global internship in our London office for the following summer. He is now on our short list to hire for a full-time position after graduation.
Tagged as: Brian Will, Hollister Inc, London internship, continence care, global internships, health care internships, healthcare internships, human resources, medical device, medical supplies, ostomy care, wound care