Field Service Representative

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cigna health care
 Virtual
Posted: March 12 2016
Company Location: Baltimore, MD
Application Deadline: Available Year-round
Position: 10 Part-time, Paid

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Description

Job brief
We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Responsibilities

Responsibilities
Undertake all customer support tasks in external facilities
Operate efficiently to conclude all on site installation, repair, maintenance and test activities
Guarantee that the work progress accurately follows the agenda
Perform troubleshooting and strive to resolve issues
Produce frequent and analytical service reports
Operate vehicle in a safely manner and use field automation systems
Adhere to company’s given rules and regulations
Team up with colleagues and pass on important information
Discern customer needs and offer advice or recommendations
Formulate relationships of trust with customers

Requirements

Requirements
Proven experience as a field service representative
Ability to manage and preserve technical equipment
Good knowledge of english
Ability to easily acclimate to modified schedules and shifts
Accustomed to using mobile tools and applications
Technical degree or certification

How To Apply

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