Client Service Representative IBookmark This
1200 JD Anderson Drive
Posted: September 30 2016
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DescriptionCIOX Health is currently seeking qualified professionals for a Client Service Specialist to process medical records requests at a local facility.
This is a Part-Time entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals to have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
ResponsibilitiesReceives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
Date stamps all requests and highlights pertinent data to facilitate processing.
Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical records to processing operations.
Performs quality checks on all work to assure the accuracy of the release, confidentiality, and proper invoicing.
Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. Provides excellent customer service by being attentive, respectful and professional at all times; ensures understanding of customer request and follows through as promised; being proactive in identifying and addressing member concerns, or problems.
Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.
Maintains a clean and orderly work area, ensures that records and files are properly stored before leaving the area, and ensures adequate supplies to meet customer requests.
Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to the release of information.
Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to the daily schedule. Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods.
RequirementsA High School Diploma or GED is required.
Must be able to communicate effectively in the English language.
Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
Proven customer service experience and/or training.
Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance with these and other standards.
Ability to read and comprehend simple, healthcare terminology
Effective verbal and written communication skills.
Effective organizational skills a must
Ability to use fax, copier, microfilm machine, and multi-line phone system and other required work tools
SkillsRequired - Customer Communication, Customer Driven, Commitment to Customer Service, Customer Care, Medical Records, HIPAA
Preferred - Medical Billing, Medical Assisting, Medical Coding, Electronic Medical Records