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Posted: September 30 2016
Company Location: Danville, VA
Application Deadline: Available Year-round
Position: 10 Full-time, Unpaid
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Description•Uses office equipment and software to receive and respond to customer requests and complaints, document needs and concerns, and refer customers to other parties.
•Establishes and updates customer records.
•Demonstrates exemplary customer service skills and etiquette while communicating with customers both verbally and in writing.
•Operates systems and software to find, verify, and enter information, distribute information or correspondence, and to track/report time spent on various tasks.
•Applies designated procedures, guidelines, tools, and resources to accomplish job duties.
•Coordinates with other departments, organization, or service providers based on customer needs and set guidelines.
•Follow up with customers at designated frequency, intervals or sets of circumstances to give updates, provide notification or guidance, and request information or feedback.
•Provides customer service support or related duties when required by the Office of Emergency Management.
•Performs other related duties as required.